For questions or problems with Anyshelf, please use “Report a Problem” in the app. It attaches your app version and device information automatically, which makes problems much faster to track down.
Report from the app (recommended)
- Open the Settings tab in the app.
- Under About, choose “Report a Problem”.
- Describe the problem under “What happened?”. If you would like a reply, enter your e-mail address under “Contact e-mail (optional)”.
- Tap Send.
After sending, a Report ID is shown. Please include it if you contact us again about the same problem.
- A report includes your device model and OS version, app settings, how long operations took, and error codes. It never includes book titles, file names, paths, server names or passwords. See the Privacy Policy for details.
- The report is encrypted so only the developer can read it.
- If you are offline, the report is kept on your device and sent automatically later.
- Restricted profiles do not show the Settings tab. Switch to a regular profile to send a report.
If the app does not start
If an error screen appears at launch, you can send a report from “Send a Report” on that screen. Your book files are not affected.
Replies
Replies may take some time. Every report is read.